QUICK TIPS on HOW TO USE OUR NEW WEB SITE

 Shipping  Policies:

24- 48 hour shipping on in stock goods. Most orders will leave Frabels the following business day. If you require faster service, please ask your service advisor as we pride ourselves on great service and we’ll make every effort to accommodate your needs. 

Overnight shipping policy. Orders received after noon Eastern time will not be shipped until the following business day.

We generally use UPS or Parcel Post depending on which is the best value vs. service. When ordering, please indicate shipping method (routing) if you would prefer an alternative method  We can also use any freight service you require that services our locations.

All shipment F.O.B. Frabels (Montreal) warehouse.

C.O.D. orders  in Canada will be accepted only when sent with a twenty-five percent (25%) money order or certified cheque deposit to avoid delays in processing your order.

International COD is not possible.

Returns / Claims: 

 No claims allowed unless made within 5 days receipt of goods.

No returns without written authorization (RA). Please mark the RA number on the outside of the box.

Minimum 25% restocking charge and return shipping charge on goods authorized for return.

No restocking charges for defective goods or merchandise shipped in error.

Returns must be shipped prepaid and insured or they will not be accepted.

No returns allowed on cut up products i.e. rhinestone banding, chain, channel chain etc..

All merchandise returned must be in original packages without additional markings.